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A: Here are some possible solutions to your problem. For best results make sure you are using the latest version of Internet Explorer or Mozilla Firefox, not the browser provided by AOL, or any other internet service provider. This version is available for download free of charge on our customer service page. Click Here to go there now. Ensure that you have cookies, and java enabled. To do this, follow the directions below. a) Click Tools, located at the top of your browser between favourites
and help. **Please Note** Users of Internet Explorer 7 must select the privacy tab in order to enable all cookies. Java permission must be set as explained above. To change your privacy settings follow the directions below. a) Click Tools, located at the top of your browser between favourites
and help. Additionally the following programs are incompatible with our sites and should be set to low, before accessing our sites. These include but are not limited to Norton Website Security, WatchDog, Adguard and any firewall programs. Login is CaSe SenSiTivE, this means if your username and password have CAPITAL letters you must login using capital letters, enter your username and password exactly as shown on your membership form. If you have been a recurring member for consecutive months, please check to make sure you have been billed for the current billing period. If your payment has been declined, your access will be revoked until the rebill is successfully processed. As soon as your rebill is processed your access will automatically be reinstated. If you have been rebilled and are denied access, please email cs@hohsupport.com with your subscription information for assistance.
Q: I’ve renewed my subscription, why is my login not allowing access or telling me to renew still? A: When you renew your previously cancelled subscription you are issued a new pin code. The cookies/cache on the member’s login page will have your old pin code saved. Please clear your cookies/cache within your browser and open a new browser page to login entering your new pin code or email address on your subscription account. Q: I have not received my email receipt for my purchase? A: Please always remember to check your junk email folder or your Spam protection program for your receipts as they come from addresses you do not normally receive emails from. A: When you upgrade your subscription, you are upgrading in the billing processor’s database, they then have to send the information that you have upgraded to our database and we update your access. Unfortunately, this can sometimes take a little while depending on how quickly the billing processor sends our database the information that you have upgraded. Please be patient, your access will be upgraded to full monthly member as soon as possible. This normally takes no longer than an hour. A: To cancel your subscription, go to http://www.customerhelponline.com
Q: Why can't I view the movies/live feeds? A: Please refer to #1 above
in this F.A.Q. as well as the trouble shooting section of the site.
This area is located under Main in the members section, or just
click here. Q: I entered an incorrect or bogus email address upon joining. Can you change it? A: Yes, we can update your email address to the correct one on your account. Please email cs@hohsupport.com with your username, the incorrect email address entered upon joining and the correct email address you would like on your account. For future reference, please always enter correct and accurate information on your join form. Q: I joined using the No Credit Card method. I called, received a login but I cannot access? A: For this issue please contact No Credit Card directly for assistance. support@electronic-group.com Q: What browsers work with which videos? A: Unless otherwise stated, live shows and videos work with most browsers. Some of the older browsers may not be able to keep up, thus limiting your surfing experience. To get the most out of your membership, and your overall Internet experience, it is recommended that you download and install the latest version of Mozilla Firefox or Internet Explorer. You can download either of these by continuing to the software section and clicking on the correct icon.
A: Well, true. XXX material can come in all types
of formats these days. What we do is try to build an online collection
like no other. Nowhere on Earth will you find a more extensive collection
of Digital Erotica! We give you countless picture sets, updated
weekly and in some cases daily! No magazine can promise new Pics
as often as this! Q: The audio does not play smoothly for me, what can I do? A: Users with less than a 56K connection do not
have enough bandwidth to receive both audio and video. The software
gives preference to video, therefore, you should mute your computers
volume or try the solution below. A: The number one thing is to get a faster modem. Other than that, pressing the pause button increases the buffer size. The longer you pause the video, the better it will look & sound once it begins playing.
Q: Why doesn't the video look as good as TV? A: Huge amounts of bandwidth are required to transmit TV quality video over the Internet. As prevailing modem speeds increase, Internet video will increasingly look better. We all just have to be patient. Q: Why do I have to scroll right and left? A: Chances are your screen resolution is at 640x480. Please try changing your screen resolution to 1024x768 or if Possible Even higher. The Higher your resolution the better you can view the site. Q: How do I download pictures? A: Position your mouse over the photo, click on it with the right mouse button, then click Save Picture/Image as. A: Of course you’ll have access to the website for the entire time you paid for. Cancelling your account simply stops the billing cycle, so the access is not cancelled just then, only the billing. Website access will be denied only after your access period has ended.
A: There are many possible reasons why these could occur. Whatever are the reasons, Click Here to contact our Customer Service. They will be happy to help you in any way they can. Q: What name or company will I be billed by? A: Your membership will be discretely billed under
the name of your selected billing company Q: Will you mail anything to my home? A: No. We have no need to send you any kind of material or info via mail. All correspondence will be sent via the email address you used to join. Q: I have WebTV, can I watch the live shows and movies? A: At this time, we are sorry to say that WebTV Members will NOT be able to view the LIVE Shows & Movies.
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