General Help

The use of Internet Explorer 7 or above is strongly recommended for optimal viewing of this fine site. It is included with any Windows Operating System and is most likely installed on your computer already.

If you do not have Internet Explorer or need to upgrade to the latest version please follow the link below, this service is provided free of charge.

Internet Explorer Support

Download: download here
Microsoft Support: support

Configuring Security Settings
Security settings MUST be set to MEDIUM or lower.

  1. On the Tools menu, click Internet Options, and then click the Security tab.
  2. Click the Internet zone to select it and click on Custom Level to view its current settings.
  3. Click on the Default Level button and make sure the slider is set to Medium (try Low if problems still persist)..
  4. Click OK.

*Note: In Internet Explorer 5.x and lower, this also enables cookies.

Privacy Preferences - Accepting Cookies (IE 6 or above)
Privacy Preference MUST be set to ACCEPT ALL COOKIES in the Internet Zone.

On the Privacy tab, you can perform the following tasks:
Set your privacy level for the Internet zone.
Customize your privacy settings for individual Web sites.

To set your privacy level for the Internet zone:

  1. In the Tools menu, click Internet Options, and then click the Privacy tab.
  2. Under Settings, move the slider to the privacy level you want:
  3. It is sometimes sufficient to leave it at the Medium setting (by clicking the Default button). But we highly recommend sliding it all the way down to Accept All Cookies. Internet Explorer allows all Web sites to store cookies on your computer, and Web sites that create cookies on your computer can read them.

Clearing the Cache/Cookies

Running out of disk space? Can't stop your browser from loading an out-of-date page or an image?
Your browser taking longer to exit? Your favorite Java applet is misbehaving?

One of the answers to all of the above questions may be to clear your browser's cache. Almost all web browsers maintain a local copy of web pages and other related items on your disk or memory to speedup reloading of previously visited pages from the Internet. This time saver may get bigger and slower over long periods of time. If this is causing problems, try clearing your browser cache as follows. Clearing your cache is something you should do regularly, or your browser will crash or manifest other problematic symptoms.

TIP: Although it's not required by all browsers, restarting your browser after clearing the cache is a good idea. If you're using Explorer 4.x or Explorer 5.x it's better to restart the computer as well.

For IE 7:

  1. Go to Tools > Internet Options > Browsing History
  2. Click the Delete button, then a Delete Browsing History button will appear, click on the Delete Files button next to Temporary Internet Files
  3. When the verification window comes up, click Yes to delete the files.
  4. After you're finished, click Close and then OK to close the Internet Options window.

For IE 5.x and IE 6.x:

  1. Go to Tools > Internet Options > Temporary Internet Files
  2. Click the button to delete all temporary internet files. Make sure the box is checked to delete all offline content.
  3. Click OK to close out of the Options window.

Java Enabling

By following the above Security Settings instructions, you will successfully enable java scripting. Java scripting is an absolute MUST for viewing our sites properly.

Mozilla Firefox Support

Download: download here
Firefox Support: support

Mozilla Firefox 2.0

Enable Cookies

  1. Go to Tools > Options > Privacy
  2. Make sure Accept Cookies From Sites is checked under Cookies
  3. Click OK to exit out of the Options window.

Java Enabling

  1. Go to Tools > Options > Content
  2. Make sure Enable Java and Enable JavaScript are checked
  3. Click OK to exit out of the Options window.

Clearing The Cache

  1. Go to Tools > Options > Advanced
  2. Click the Network tab
  3. Click Clear Now under the Cache section
  4. Click OK to exit out of the Options window.
  5. Restart the Mozilla Firefox browser
Opera Support

Download: download here
Opera Support: support

Opera 9.x

Enable Cookies

  1. Go to Tools > Preferences > Privacy
  2. Check the Enable Cookies checkbox
  3. Under Normal Cookies dropdown, select Enable Cookies
  4. Click OK to exit out of the Preferences window.

Java/Javascript Enabling

  1. Go to Tools > Preferences > Content
  2. Check boxes next to Enable Java and Enable JavaScript
  3. Click OK to exit out of the Preferences window.

Clearing The Cache

  1. Go to Tools > Preferences > Advanced
  2. Click the Empty Now button under the Disk Cache section
  3. Click OK to exit out of the Preferences window.
  4. Restart the Opera browser
AOL Users

Q: Having problems viewing pictures with my AOL browser?

A: From the AOL web browser program, Click on "Members" Select the "Preferences" menu in the AOL browser Click on "Uncompressed Graphics" Click on the "Advanced" section Click on "Purge Cache" That's it. Everything should work fine. Don't forget to download the latest version of AOL.


Q: I am an AOL USER, and having some problem.

A: America Online users must use AOL Version 3.0 or greater AND Netscape 3.0+ or Internet Explorer 3.0+.AOL 3.0+ allows you to run browsers on top of AOL. (We do suggest Downloading either Internet Explorer 6.0, or Netscape Communicator 7.0)
Simply minimize your AOL window, launch your browser, and surf. If you need to upgrade to the latest version of AOL, go to Keyword and type in "upgrade" then follow the instructions.

Clearing the cache

AOL 4.0+USERS:
-Click Prefs
-Click the General tab
-Go to Temp. Internet Files - Delete all files - Click OK
-Go to History - Clear History - Click Yes
-To close window Click OK

Firewall Support

Firewalls create barriers in order to prevent unauthorized access to a network. Think of the internet as a series of hallways. Firewalls are the security doors through which some people (i.e. data) may pass and others may not.

If you wish to make the most out of this site you MUST DISABLE ANY and ALL FIREWALL PROGRAMS you may be running.

Norton Internet Security - Symantec™

Norton's Tech Support : Norton Tech Support
Norton's Disable Info: Disable Info

Situation:
You have Norton Internet Security (NIS) or Norton Personal Firewall (NPF) installed and want to know how to enable or disable the application.

Solution:
Symantec recommends enabling or disabling NIS or NPF through the main User Interface (UI). If you are using NIS, you must have Supervisor rights to enable or disable the application. If the Enable or Disable button is greyed out, you are not logged in to NIS under a Supervisor account.

To Enable or disable NIS or NPF:

  1. Open NIS or NPF by double-clicking the icon on your desktop.
  2. Click Internet Status.
  3. Click Current Status.
  4. To disable NIS or NPF, click the Disable button. To enable NIS or NPF, click the Enable button.

NOTE: If you are running NIS or NPF on Windows NT, 2000, or XP, attempting to disable NIS or NPF through the Windows Task Manager or Services UI is not recommended. Disabling NIS/NPF through the Services Manager will not allow you to enable the application through the main NIS/NPF UI. If NIS/NPF is disabled through the Services Manager, the computer must be restarted to correctly enable the application.

To log on to the Supervisor account: (NIS only)

  1. Open NIS.
  2. Click Parental Control and then Accounts. You see the Accounts window.
  3. Click Logoff.
  4. Click Yes at the prompt "Are you sure you want to log off?"
  5. Click Logon. You see the "Log On" dialog box.
  6. Choose Supervisor in the Account Name box.
  7. Type the password for the Supervisor account and click OK.

McAfee Personal Firewall - McAfee™

To change your firewall security level, you can right-click the McAfee.com icon, point to Personal Firewall, and then point to Set Security Level to select from a list of security levels.

To access Personal Firewall Plus options:

  1. Right click on the McAfee.com icon, and click Options.
  2. Click a tab (General, Security, Banned IPs, Trusted IPs, or System Services) to view the current settings.

Blackice Defender - Internet Security Systems ™

Blackice Support : Support

ZoneAlarm Pro - Zone Labs, Inc. ™

Zone Alarm Support: Support

Windows XP Built in Firewall ™

Windows XP Firewall Instructions: Disable XP Firewall

Using Real Player with Firewalls

Click here to read about this in the Software Support section.


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